Though we hope that you will never need to return anything, should you need to, we aim to make it as quick and easy as possible to exchange or refund your purchase.
Here are the 1-2-3 steps:
Please note your statutory rights are not affected by these guidelines.
You are able to returns an item if it’s not faulty, provided it is within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and with any promotional items associated to the purchase.
No, you will need to take the item back to the Retail outlet you purchased the product from.
Refunds to cards can take 3-5 working days once requested – dependant on your bank.
If you have not received your refund within this time, please contact us.
In the unlikely event that this will happen please contact us immediately within 48 hours of delivery.
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Registered in England No: 01860181. Registered Office: 121 Winterstoke Road, Bristol BS3 2LL
This product may be hazardous to health and is intended for use by adult smokers and vapers. Keep out of reach of children. zoneX products contain nicotine. zoneX is not suitable for use by: persons under the age of 18; pregnant or breastfeeding women; or persons who are sensitive or allergic to nicotine. zoneX should be used with caution by persons with or at a risk of an unstable heart condition or high blood pressure. Not a smoking cessation product.