Returns Policy

Returns Policy

FREE RETURNS

Though we hope that you will never need to return anything, should you need to, we aim to make it as quick and easy as possible to exchange or refund your purchase.

Here are the 1-2-3 steps:

  1. Simply complete a returns request online. Ensure you clearly state why the product is being returned using the drop-down fields where appropriate.
  2. Please ensure that you print off the Packing Slip and enclose with your return. If an item is returned without the packing slip we will be unable to proceed with this request.
  3. Use the freepost returns address: Freepost:zoneX Please note your statutory rights are not affected by these guidelines.

CAN I RETURN SOMETHING EVEN IF IT’S NOT FAULTY?

You are able to returns an item if it’s not faulty, provided it is within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and with any promotional items associated to the purchase.

CAN I RETURN AN ITEM EVEN IF I DIDN’T BUY IT ON LINE?

No, you will need to take the item back to the Retail outlet you purchased the product from.

I’VE NOT RECEIVED MY REFUND, HOW LONG DOES IT TAKE?

Refunds to cards can take 3-5 working days once requested – dependant on your bank.

If you have not received your refund within this time, please contact us.

WHAT DO I DO IF MY ORDER IS INCOMPLETE, INCORRECT OR DAMAGED?

In the unlikely event that this will happen please contact us immediately within 48 hours of delivery.

Contact

Imperial Tobacco Limited
121 Winterstoke Rd
BS3 2LL
Bristol
 
0808 1961799
support@zonexuk.com

© 2020 Imperial Tobacco Ltd.

Registered in England No: 01860181. Registered Office: 121 Winterstoke Road, Bristol BS3 2LL

This product may be hazardous to health and is intended for use by adult smokers and vapers. Keep out of reach of children. zoneX products contain nicotine. zoneX is not suitable for use by: persons under the age of 18; pregnant or breastfeeding women; or persons who are sensitive or allergic to nicotine. zoneX should be used with caution by persons with or at a risk of an unstable heart condition or high blood pressure. Not a smoking cessation product.