DELIVERY AND RETURNS POLICY

DELIVERY AND RETURNS POLICY

ZONEX DELIVERY SERVICE

All orders are shipped for free via Ro first class delivery service.

Place an order before 4pm on a working weekday (excluding bank holidays) and we’ll despatch the same day.

Orders placed after 4pm on a working weekday will be despatched the following day. If your order falls on a Friday then it will be despatched the following Monday.

We are only able to ship our products to addresses with in the United Kingdom.

All deliveries are sent using DHL tracked: 1 to 2 day service, with an impressive 93% delivered on time.

In the unlikely event that an order doesn’t arrive then please contact our customer service team.

Tracking my order

You will receive a shipment notification from us when the order has left our warehouse. DHL will then notify you by either email or text (depending on your preference) when the order is out for delivery as well as confirmation that your order has been delivered.

If you want to track your order, you will receive a text from DHL when the order is out for delivery with a link to the order status. Don’t forget to ensure we have captured your mobile number.

CHANGE MY SHIPPING ADDRESS

At the time of placing the order you can amend the shipping address.

We are only able to ship the order to one address – we cannot part ship to different delivery addresses. If you need to do this, you will have to place separate orders for each different delivery address.

DELIVERY OUTSIDE THE UK

zoneX can be purchased by UK customers in England, Scotland and Wales and shipped to UK addresses only.

We do not ship to P.O.Boxes, a street address is required for delivery.

Contact

Imperial Tobacco Limited
121 Winterstoke Rd
BS3 2LL
Bristol
 
0808 1961799
support@zonexuk.com

© 2020 Imperial Tobacco Ltd.

Registered in England No: 01860181. Registered Office: 121 Winterstoke Road, Bristol BS3 2LL

This product may be hazardous to health and is intended for use by adult smokers and vapers. Keep out of reach of children. zoneX products contain nicotine. zoneX is not suitable for use by: persons under the age of 18; pregnant or breastfeeding women; or persons who are sensitive or allergic to nicotine. zoneX should be used with caution by persons with or at a risk of an unstable heart condition or high blood pressure. Not a smoking cessation product.